Why build a SOC when you can extend your existing team?
Continuous security monitoring, AI-assisted analysis, and expert oversight help your organization identify, understand, and respond to security events without building and operating your own Security Operations Center.
Managed SOC services without the complexity of an in-house SOC
Building and operating an in-house Security Operations Center requires dedicated specialists, continuous monitoring, established processes, and the resources to investigate security events as they happen. For many organizations, maintaining this capability internally is neither practical nor necessary.
A SOC managed service provides an alternative by extending your existing IT team with continuous security monitoring and dedicated security expertise. Your team remains in control of the environment while experienced specialists provide the additional oversight needed to identify, assess, and respond to potential security incidents.
With a SOC as a Service model, organizations can gain the capabilities of a Security Operations Center without having to build, staff, and operate one themselves.
One Managed SOC. Technology and expertise working together.
ITPACK SHIELD brings security monitoring, AI-assisted analysis, and expert oversight together in one connected environment. Each part of the platform contributes to a continuous process that turns security activity into information your organization can act on.
SHIELD Gateway collects security and network activity across your environment. SHIELD AI analyzes and correlates this information, identifying patterns and prioritizing events that may require attention. SHIELD SOC adds human expertise, validating significant activity and assessing its potential impact. When action is needed, your team receives clear findings and practical recommendations for the next steps.
From security data to actionable insight
Security and operational data is gathered from across the environment, including network activity, firewall events, VPN connections, authentication events, operating system logs, and security alerts.
Incoming information is continuously examined to identify unusual activity, changes in behaviour, and events that may indicate a security issue.
Related events from different systems and points in time are connected, providing context that isolated alerts cannot reveal.
Events are organized according to their significance, helping separate routine activity from situations that require closer attention.
Significant activity is reviewed in context to understand what happened, which systems may be affected, and whether further action is required.
When an event requires attention, clear findings and practical recommendations help your team determine the appropriate next steps.
What your Managed SOC monitors
A security incident rarely appears in one place. An unusual connection may be harmless on its own, just as a failed login or an isolated firewall event may mean very little without the surrounding activity. The picture becomes clearer when these signals can be viewed together.
NETWORK TRAFFIC · FIREWALL EVENTS · VPN CONNECTIONS
AUTHENTICATION · OS LOGS · SECURITY ALERTS
ITPACK SHIELD brings these different sources into a shared operational context. Infrastructure health and unusual behaviour can provide additional clues when determining whether an event is routine or deserves further investigation.
By connecting activity across these sources, the Managed SOC can look beyond individual alerts and focus on patterns, relationships and changes that may indicate a developing security issue.
When something requires attention
When suspicious activity is detected, the Managed SOC does not stop at generating an alert. The event moves through a structured process designed to determine what happened, how significant it is, and what should happen next.
Relevant activity is identified and brought forward for closer attention.
A security specialist reviews the event to determine whether it represents genuine suspicious activity.
Related events and available context are examined to understand what happened and which systems or activities may be involved.
The findings are evaluated to determine the significance and potential impact of the event.
When attention or action is required, the designated contact receives clear information about the event and the findings of the investigation.
Practical next steps are provided to help your team respond appropriately and reduce the associated risk.
Works with your infrastructure.
Adopting a Managed SOC should not mean replacing the systems, tools, or people you already rely on. ITPACK SHIELD is designed to work with your existing IT environment, bringing security information from different parts of the infrastructure into a connected monitoring and analysis process.
Supports your IT team.
Your internal IT team remains in control of the environment and continues to manage day-to-day operations. The Managed SOC adds continuous security oversight and specialist expertise, providing additional capacity when events need to be analyzed, investigated, or assessed from a cybersecurity perspective.
Choosing between managed SOC providers is therefore not only about who can monitor more alerts. The service needs to fit the way your organization already operates, support the people responsible for your infrastructure, and provide useful expertise when it is needed. ITPACK SHIELD is designed around that collaborative model rather than replacing the knowledge and responsibilities already within your organization.
Choose the level of support you need
Not every organization needs the same level of security support. ITPACK SHIELD offers two service models, allowing you to choose whether your own IT team operates the platform or whether you also need continuous expert oversight.
Shield Care
Designed for organizations with their own IT resources. Shield Care provides access to the ITPACK SHIELD platform, dedicated hardware, AI-assisted analysis, updates, licences, maintenance, and technical support, while security operations remain with your own team.
Shield Care+
Designed for organizations that need a Managed SOC service with expert support. Shield Care+ includes everything in Shield Care, together with continuous expert monitoring, event analysis, incident assessment, proactive security oversight, expert support, risk-reduction recommendations, and regular consultations.
Frequently asked questions
A Managed SOC provides continuous security monitoring and specialist cybersecurity expertise without requiring an organization to build and operate its own Security Operations Center. It extends existing IT capabilities by helping identify, investigate, and assess security events that require attention.
SOC as a Service is a service model that gives organizations access to Security Operations Center capabilities without maintaining the complete function internally. With ITPACK SHIELD, the platform combines continuous monitoring, AI-assisted analysis, and expert oversight to support day-to-day security operations.
An in-house SOC requires an organization to provide its own security specialists, processes, monitoring capabilities, and operational resources. A Managed SOC provides these capabilities as a service, allowing the organization to strengthen its security operations while its existing IT team remains in control of the environment.
ITPACK SHIELD can monitor security and operational information including network activity, firewall events, VPN connections, authentication events, operating system logs, security alerts, infrastructure health information, and unusual activity patterns. Bringing these sources together provides broader context when significant events need to be investigated.
A Managed SOC provider should do more than generate and forward alerts. Effective monitoring requires the ability to understand events in context, distinguish routine activity from situations requiring investigation, provide specialist assessment, communicate meaningful findings, and support the existing IT team when action is required.
A Managed SOC can complement an existing IT team rather than replace it. Your internal team retains its knowledge and responsibility for the environment, while the Managed SOC provides additional monitoring capacity and cybersecurity expertise for events that require deeper analysis, investigation, or assessment.
Relevant activity is prioritized and reviewed by security specialists. Significant events can then be investigated in context, assessed for their potential impact, and communicated to the designated contact. When action is required, practical recommendations help your team determine the appropriate next steps.
Yes. ITPACK SHIELD is designed to work with existing IT environments rather than requiring organizations to replace their infrastructure. Security and operational information from different systems can be brought into the platform to support centralized monitoring, analysis, and investigation.
Combine continuous security monitoring, AI-assisted analysis, and expert oversight with the IT infrastructure and team you already have.